TERMS OF SERVICE

OVERVIEW

Welcome to BloomKnit.

The terms “we”, “us” and “our” refer to BloomKnit. BloomKnit is operated by ALL OCEAN LTD, a company registered in England and Wales.

BloomKnit operates this website and provides the information, content, features, products and services available through it (collectively, the “Services”). Our online store is powered by Shopify.

These Terms of Service, together with the policies referenced below, describe your rights and responsibilities when you access our website, place an order, or otherwise use our Services.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy:

https://bloomknitbaby.com/policies/privacy-policy

If you do not agree with these Terms, please do not use the Services.

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SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your place of residence or that you have the permission required by applicable law to use the Services.

When placing an order or using certain features, you may be asked to provide information such as your name, email address, billing information, shipping address and payment information.

You agree to provide accurate, current and complete information.

You are responsible for maintaining the confidentiality and security of any account credentials associated with your use of the Services.

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SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, materials, options and other information displayed on our website are accurate.

However, slight variations may occur due to screen settings, lighting, manufacturing tolerances, natural material variations or other reasonable differences.

If an item you receive is damaged, defective, incorrect, or materially different from what you ordered, please contact us. Our 30-day Refund Policy will apply.

Product availability, colors, sizes, designs and specifications may change from time to time.

We may discontinue products or limit quantities where reasonably necessary.

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SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase products from BloomKnit.

An order is accepted after payment has been successfully processed and the order has been confirmed.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Incorrect pricing or product information

• Suspected fraud or unauthorized payment

• Inventory errors

• Delivery restrictions

• Technical errors

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Please review your order details carefully before submitting your purchase.

Returns and Refunds

BloomKnit offers 30-day returns on all items.

This includes full-price, sale, discounted, personalized and custom items.

Customers who wish to make a return should contact us at alloceancontact@gmail.com. We will provide a prepaid return shipping label and return instructions.

Our full Refund Policy is available here:

https://bloomknitbaby.com/policies/refund-policy

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SECTION 4 – PRICES AND BILLING

Prices and promotions may change from time to time.

The price charged for your order will be the price shown and confirmed at checkout when your order is placed.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method provided.

Any applicable taxes, duties or charges will be displayed or handled in accordance with the information provided on our website, at checkout and in our applicable policies.

We will not intentionally add undisclosed charges to your order.

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SECTION 5 – SHIPPING AND DELIVERY

Delivery estimates shown on our website or communicated to customers are estimates and may be affected by carrier operations, customs processing, weather, public holidays or other events outside our reasonable control.

We provide tracking information when available.

We remain responsible for addressing orders that are lost, damaged, incorrectly delivered or otherwise affected in accordance with applicable law and our published store policies.

Customers should contact us at alloceancontact@gmail.com if they experience a delivery problem.

Our Shipping Policy provides additional information regarding delivery.

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SECTION 6 – INTELLECTUAL PROPERTY

The BloomKnit website and its original branding, logos, text, graphics, layout and other content owned or licensed by BloomKnit are protected by applicable intellectual property laws.

Third-party trademarks, content and intellectual property remain the property of their respective owners.

You may use the website for personal and lawful purposes.

You may not reproduce, distribute, commercially exploit or republish protected BloomKnit content without permission unless applicable law allows you to do so.

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SECTION 7 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications or services operated by third parties.

Such services may be governed by their own terms and privacy policies.

We are not responsible for third-party services to the extent permitted by applicable law, but nothing in this section limits rights that cannot legally be excluded.

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SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily constitute an endorsement.

We recommend reviewing the terms, privacy policies and practices of third-party websites before using them or making purchases through them.

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SECTION 9 – RELATIONSHIP WITH SHOPIFY

BloomKnit is powered by Shopify, which provides ecommerce technology that enables us to offer the Services.

However, purchases made through the BloomKnit store are transactions directly between you and BloomKnit.

Shopify is not the seller of BloomKnit products and does not control our product descriptions, fulfillment, customer service, return decisions or other merchant obligations.

Nothing in this section limits any rights you may have under applicable law.

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SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy:

https://bloomknitbaby.com/policies/privacy-policy

Because our store is hosted using Shopify, Shopify may also process certain information necessary to provide ecommerce and related services.

Shopify's applicable privacy information can be viewed at:

https://www.shopify.com/legal/privacy

Please review our Privacy Policy for more information about how personal information is collected, used and protected.

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SECTION 11 – FEEDBACK AND REVIEWS

If you voluntarily submit feedback, reviews, suggestions, photographs or other content to us, you grant BloomKnit permission to use that material for legitimate business purposes, including operating and promoting our Services, to the extent permitted by applicable law.

You confirm that content you submit does not knowingly violate the rights of another person or contain unlawful material.

We may remove content that is fraudulent, unlawful, abusive, misleading or infringes third-party rights.

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SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors or unintended inaccuracies relating to product descriptions, prices, promotions, shipping information, delivery estimates or availability.

We may correct genuine errors when they are identified.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate solution, which may include cancellation and refund where applicable.

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SECTION 13 – PROHIBITED USES

You may not use our Services:

• For unlawful or fraudulent purposes

• To violate applicable laws or regulations

• To infringe intellectual property or privacy rights

• To submit knowingly false or misleading information

• To distribute malware or malicious code

• To harass, threaten or abuse others

• To interfere with the security or proper operation of the website

• To impersonate another person or organization

• To conduct unauthorized scraping, automated extraction or attacks against the Services

We may restrict access where reasonably necessary to protect the website, customers or our legal rights.

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SECTION 14 – AUTOMATED AGENTS

Automated software, bots or agents accessing our Services must comply with applicable laws and must not attempt to bypass security measures, access restrictions, CAPTCHAs or other technical safeguards.

Automated systems must not falsely represent themselves as human users where identification is reasonably required.

We may limit automated access where necessary to protect the security or availability of our Services.

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SECTION 15 – TERMINATION

We may suspend or terminate access to our Services where a user materially violates these Terms, applicable law, or the security of the website.

Provisions that by their nature should continue after termination will remain effective, including provisions concerning intellectual property, liability, privacy and governing law.

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SECTION 16 – WARRANTIES AND CONSUMER RIGHTS

We aim to provide accurate product information and commercially reasonable service.

Nothing in these Terms excludes, restricts or overrides any consumer guarantee, statutory warranty or other right that cannot legally be excluded under applicable law.

To the extent permitted by law, website features and digital Services may be provided on an “as available” basis and may occasionally experience maintenance, errors or interruptions.

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SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

To the fullest extent permitted by applicable law, BloomKnit will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant transaction occurred.

Your statutory consumer rights remain unaffected.

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SECTION 18 – RESPONSIBILITY FOR MISUSE

You are responsible for losses or claims resulting from your unlawful use of the Services or your intentional infringement of another person's rights.

Nothing in this section creates obligations that would be unfair, unenforceable or prohibited under applicable consumer law.

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SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

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SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it.

These Terms, together with the policies and information incorporated by reference, form the agreement governing your use of the Services.

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SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms where doing so would materially affect our ability to provide the Services without our consent.

We may transfer our rights or obligations in connection with a legitimate business transfer, restructuring or similar transaction, provided your mandatory consumer rights are not reduced.

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SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the country or region where you live.

Nothing in these Terms prevents a consumer from exercising rights or accessing courts or dispute-resolution procedures available to them under mandatory applicable law.

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SECTION 23 – HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

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SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, applicable laws or policies.

The current version will be published on this page.

Where required by applicable law, we will provide notice of material changes.

Changes will not retroactively remove rights that have already arisen under an existing order unless applicable law permits this.

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SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms, an order, return, refund or other customer-service matter can be sent to:

BloomKnit
Operated by ALL OCEAN LTD
Company No. 16387579
Registered in England and Wales

Suite A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
United Kingdom

Email: alloceancontact@gmail.com