Frequently Asked Questions

How long does order processing take?

Most orders are processed within 1–3 business days. Personalized items may require confirmation of the requested personalization before preparation begins.

How long does delivery take?

We aim to deliver most orders within 10 business days after shipment. Actual delivery time can vary by destination, customs processing, local carrier operations, public holidays, weather and other factors outside our reasonable control.

Do you offer free shipping?

Yes. BloomKnit offers free worldwide shipping on orders placed through our website.

Will I receive tracking?

Yes. Once tracking is available, it is provided so you can follow the shipment.

What is your return policy?

Returns and exchanges are accepted within 30 days of delivery for both defective and non-defective products. Items should be returned new, unworn and unused for standard non-defective returns.

Do I have to pay return shipping?

No. We provide a free prepaid return shipping label for accepted returns. We do not charge restocking fees.

How long do refunds take?

Approved refunds are processed within 10 days after the returned item is received. Your bank or payment provider may require additional time for the refund to appear in your account.

What if my item is damaged, defective or incorrect?

Please contact us as soon as possible at alloceancontact@gmail.com. You may include photos so our support team can review the issue quickly.

How do personalized products work?

Where personalization is offered, follow the instructions on the product page or contact us with the requested name and other available options. We confirm the details before personalization begins where confirmation is required.

How can I contact BloomKnit?

Email: alloceancontact@gmail.com
Phone / WhatsApp: +44 7459 179736

We aim to respond within 24–48 hours on business days.

See our Shipping Policy and Refund Policy for the full terms.