Refund policy
30-Day Returns
Returns and exchanges are accepted within 30 days of delivery.
Returns are accepted for both defective and non-defective products.
Items should be returned new, unworn and unused.
Returns are made by mail. We provide a free prepaid return shipping label, and there are no restocking fees. Approved refunds are processed within 10 days after the returned item is received.
How to Start a Return
To start a return, contact us at alloceancontact@gmail.com.
We will provide you with a prepaid return shipping label and return instructions.
Whenever possible, items should be returned in the same condition in which they were received, unworn or unused, with any original tags and packaging.
Damaged, Incorrect or Defective Items
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.
You may include photos of the item so our support team can resolve the issue quickly.
Refunds
Once your return is received and processed, your refund will be issued to your original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
If you have any questions about a return or refund, contact BloomKnit Customer Support at alloceancontact@gmail.com.
Returns at a glance
We’ll make the return easy
Request an eligible return within 30 days. Once the return is accepted, BloomKnit provides and pays for the return label—even when you simply change your mind. Items must be unused, unworn and in their original condition unless they arrived damaged, incorrect or faulty.
Please contact us before sending anything back so we can issue the correct prepaid label and instructions.
Mildenhall, Bury St. Edmunds
England, IP28 7DE
United Kingdom Customer service: alloceancontact@gmail.com Phone: +44 7459 179736 · SMS · WhatsApp Live chat available · We aim to respond within 24–48 hours on business days